Tuesday, June 2, 2015

Hiding the Hurt

If you don't notice concealed freight damage within five days, it may be too late. 

It’s maddening when your shipments arrive damaged. It can be even worse if the damage is concealed. A new rule change is working to amp up the frustration level.

The National Motor Freight Traffic Association, Inc., or NMFTA, just cut the amount of time allowed to report concealed damage to deliveries to the carrier who dropped off the load. Effective April 15, 2015, a new regulation requires the recipient to notify the carrier, either verbally or in writing, within five (5) days of delivery. This is a two-thirds cut in the timeframe previously allowed, which specified 15 business days.

Not reporting the damage within the five-day window is likely to make it exponentially harder to get any satisfaction for concealed damage, no matter how severe. And – needless to say? – verbal reports lend themselves to obfuscation, misunderstandings, or a potential denial that the claim ever was made. Put it in writing.

Two additional points can make it more likely you will be fully compensated for a carrier’s carelessness or mistake resulting in hidden damage. Number one: check every shipment carefully within the five-day window, preferably on delivery, and remember, your people are looking for damage that, by definition, is concealed. Number two: get an expert working on your side. Carriers’ claims departments are set up to minimize their losses, not make sure you are made whole.

At TOTALogistix, we have decades of dealing with freight damage claims, from the carrier side as well as shipper and consignee, and know how to win you the maximum settlement possible. We not only deal with the carriers on your behalf, we can analyze damage and help to minimize losses going forward. Claims Management – just one more facet of our complete package of supply chain solutions. Don’t let a carrier stick you with concealed damage and no recourse.

Kirk Shearer
TOTALogistix, Inc.
800-989-0054 x103

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